• Posted by: Sanjeev
• 21 Sep, 2023

Are Your Customers Happy? Hire The Most Trusted Mystery Shopping Company in Delhi, India.

Mystery shopping is a process by which you come to know how your work place runs in your absence. In mystery shopping our agents will pretend to be genuine customers, who will learn about the behaviour, selling skills, negotiation skills, grooming and any such trait as desired by the company, hiring us. Through mystery shopping you can also gather information about your competitor’s goods, services, charges and strategies.

It is very difficult to survive in this competitive market without being up-to-date. Mystery shopping is one of the best solutions that provide you sustainability in the competition.

Know about the service experience of your customers:

As we, all know customers are the foundation stone of any business. The ultimate goal of a business operation is to earn maximum profit, which can only achieved if your produced goods and services are liked by the customers. Therefore, it is necessary for a business house to give to provide maximum satisfaction to customers. In the era of this fiercely competitive world. A good user experience is must for success. It is only because of good user experience that Google has outdated yahoo, Facebook has eaten Orkut and Samsung has outperformed Nokia. It is pertinent to mention that in initial stages Yahoo, Orkut and Nokia were leaders in their domain. It was due to persistent effort of Facebook, Google and Samsung that they outperformed their competitors. A good user experience and customer satisfaction, is necessary for success of any company. 

Benefits of mystery shopping: 

Mystery shopping is a highly beneficial service, which gives you good insight about the shortcomings of your company. Some of the benefits of mystery shopping are:

• It can help you to understand the customer view and experience.
• It can help you to improve the quality of your goods and services.
• It can also improve the staff performance.
• It helps you to understand the ambiance of your work place.
• It can help you to maintain your brand value.
• It can help to develop initiative as per your business need.
• It can help you to better understand the market.

Who are mystery shoppers?

A person who has been hired to pretend as a customer, and utilise the services to gather information, and experience of client company is known as mystery shopper. The mystery shopper is an experienced professional who knows the standard operating protocol of various industries. After closely observing the company and utilising the services, the mystery shopper provide well-reasoned and detailed report.

How mystery shopping is conducted:

These days, it is very necessary to conduct mystery shopping. Even the top companies and brand also use it. Mystery shopping can be used in any industry. It is commonly used by retail store, hotels, government agencies, restaurants, airlines, Automobile industry, Hospitality industry and many more such segment. 

Why to choose DDS for your mystery shopping requirements:

Now the question arises where you find a mystery shopper. DDS Detective is the ultimate end of your answer, because DDS has the most experienced and skilled mystery shopper team, which provides you the specific information of your queries. NCT of Delhi is the national capital of India, which is also a commercial hub.3 There is no major stake holder in any industry, which does not have presence in Delhi, Noida, Gurgaon, Ghaziabad and Faridabad.

DDS Management Solutions Pvt. Ltd. provides a wide range of services and mystery shopping is one of our major expertise. Our mystery shopper are well trained executives with load of experience. The mystery shoppers have very keen observation skills. At the very beginning a Performa is taken in which every minute detail is entered. Smallest observation are entered in the Performa. Right from the beginning the way customer is greeted and the level of hygiene and ambiance is also described. Therefore, based on the parameter required by clients, the task is accomplished. Some of the major requirements of the clients are: - negotiation skills, time in delivery, greetings by the staff, ambiance, quality of goods and last quoted price.

A case study from the past:

To better understand about the mystery shopping services of DDS, we will share a case with you. 

X is a renowned brand in the segment of beauty care and grooming. It has its beauty clinic and salons at many upmarket places across the region of Delhi NCR. Initially X operated a single centre as a luxury beauty Parlour in South Delhi. The owner of X was Ms A Who herself was known as the best makeup artist in Delhi, who was trained in London Makeup Academy. Due to hard work of Miss A and her entrepreneurial ambitions, X started gaining immense fame and reputation. Ms A got some seed funding from investors and opened several outlets of her beauty parlour.  She also invested heavily in advertising her brand X. She took all care and precaution and also followed all the rules of the book.

The staff and technicians were handpicked by her and trained at the central academy, to bring uniformity in service. Almost all the outlets of X gave very encouraging result, in the initial euphoria. After some time the bubble fizzled out. Sales at several outlet decline sharply, and some other outlet were not able to sustain the initial momentum. Ms A was recommended to DDS Management Solutions Pvt. Ltd. by a well-wisher. After thoroughly understanding the problem of Ms A, a plan was designed and team of mystery shoppers was formed. The team was briefed about the work and the parameters need to be investigated.

After the initial blue print and briefing, mystery shoppers executed the task and visited several locations. The assessment of the work was done at the office of DDS Management Solutions Pvt. Ltd. It was found that despite best efforts by the management, there was no uniformity in service.

The mystery shoppers also made videos from hidden cameras to substantiate their findings. In the cumulative findings, it was discovered that the staff at some outlets indulged in negligent and unprofessional conduct. In one of the videos, the front desk executive at Gurgaon branch was seen speaking over the phone for 15 minutes. She didn’t bother to wish the customer according to company protocol. Different mystery shopper was again sent to this location but the result was same. In the Rajouri Garden branch of Delhi, the technician was found using products which were not authorised by the salon. In another salon in Vasant Vihar, the staff were talking among themselves about the previous parlour chain they were working. They were discussing, that the prices in previous parlour were far lesser than the present parlour. 

A was shocked to see the findings. The findings helped her in improving efficiency of the parlour chain. X gained a huge competitive advantage, by the mystery shopping services of DDS Management Solutions Pvt. Ltd. DDS Management Solutions Pvt Ltd (DDS Detective Agency) is the most trusted private detective agency in Delhi. If you are looking private investigator, then contact us.

To read more about our mystery shopping services. Please visit: https://bit.ly/3zrWTt9